License & Billing FAQ
Common questions about Hawkra licensing, billing, and subscription management.
What happens when my license expires?
When a self-hosted license expires, your Hawkra instance enters read-only mode. All existing data is fully preserved and accessible for viewing, but you cannot create new assets, run scans, import data, or generate reports until you upload a new valid license.
Can I switch from SaaS to self-hosted?
Yes. You can sign up for a self-hosted license directly from your SaaS account by navigating to your name dropdown and selecting Self-Hosted. From there you can purchase or generate a license key for your own infrastructure.
Your SaaS data and your self-hosted instance are completely separate. Switching to self-hosted does not migrate your SaaS data, and you can continue using both simultaneously if needed.
Is there a free trial?
Premium has no free trial; the Free tier is the way to evaluate Hawkra. Self-hosted licences come with a 7-day trial, see Licensing.
How do I renew my license?
- Return to hawkra.io → Self-Hosted.
- Click Renew Licence (available any time; the new licence runs for one year after your current expiry, so renewing early never loses time).
- Download the new file.
- Upload it under Admin > License.
A full refund or chargeback revokes the licence on hawkra.io; the file you already downloaded keeps working until its own expiry, or until the key that signed it is retired after a signing-key rotation (you are warned in the app well ahead of that, and renewing issues a current-key licence).
What are the tier limits?
Hawkra offers three tiers, each suited to different use cases:
| Feature | Free | Premium | Self-Hosted |
|---|---|---|---|
| Workspaces | 2 | Unlimited | Unlimited |
| Assets per workspace | 15 | 5,000 | Unlimited |
| Storage | 25 MB | 10 GB | Configurable |
| Max file size | 5 MB | 100 MB | Configurable |
| Reports per month | 3 | Unlimited | Unlimited |
| Import formats | Nmap | All (Nessus, OpenVAS, OWASP ZAP, BloodHound, WingSpan, Nuclei) | All |
| AI assistant | Not available | 100 messages per month | Unlimited (local LLM supported) |
| OSINT tools | WHOIS, DNS | All, 500 calls per month | All |
| Team workspaces | No | Yes (all collaborators need Premium) | Yes |
| TalonStrike | Not available | Not available | Included |
Free accounts import Nmap only; every other scanner format needs Premium.
Collaboration requires Premium on both sides: only Premium owners can invite, only Premium users can accept, and a workspace is locked for its members while either side is not Premium (nothing is deleted; access returns on resubscribe).
Can I downgrade from Premium to Free?
Yes. You can downgrade at any time through the Stripe billing portal, accessible from your account settings under Billing & Subscriptions.
When you downgrade:
- All existing data is retained and remains accessible.
- Premium-only features (all import formats, AI assistant) become unavailable, and team workspaces you own or belong to are locked for their members until you resubscribe.
- If your workspace exceeds the free tier limit of 15 assets, you will need to reduce your asset count before you can create new ones.